Intro:
Income Tax Portal issues AY 2025–26 are frustrating many taxpayers this filing season. From e-verification delays to prefill mismatches, the problems are real — especially with the extended due date now set to 15th September 2025 (CBDT Circular No. 06/2025). This guide breaks down the top 5 issues and practical fixes.
1. Form 26AS and AIS mismatch: What to do?
A common error this year is mismatch between Form 26AS, AIS, and pre-filled ITR data.
Why it matters:
Discrepancies between these forms may trigger notices under Section 143(1) or delay refunds.
Fix:
- Compare all entries in Form 26AS, AIS, and your ITR draft.
- If AIS shows incorrect data, use the AIS feedback option on the portal to flag errors.
- Refer to AIS FAQ for correction timeframes.
Expert Tip:
Reconcile TDS entries with your bank/employee statements before filing, especially if there’s income from interest, sale of mutual funds, or gig work.
2. Login and OTP issues during peak hours
Portal traffic spikes close to the deadline, making logins, OTP verification and DSC uploads unreliable.
Symptoms:
- No OTP received
- Error 504 (Gateway Timeout)
- Invalid session or DSC token expired
Fixes:
- Login during off-peak hours (early morning or late night).
- Ensure your Aadhaar-linked mobile number is active for OTP.
- Use browsers like Chrome (updated version) in incognito mode.
- Keep DSC drivers updated if using desktop utilities.
3. E-verification failure post ITR submission
Many users are seeing “E-verification failed” or “Invalid Aadhaar OTP” after filing ITR.
Legal Note:
Under Rule 12(3) of the Income-tax Rules, e-verification is mandatory to complete ITR filing.
Workarounds:
- Use net banking or bank account-based EVC instead of Aadhaar OTP.
- If already failed, download and manually sign ITR-V and post to CPC Bengaluru (within 30 days of filing).
4. Bank account not validated for refund
Even after linking PAN and Aadhaar, refunds get stuck due to unvalidated bank accounts.
Symptoms:
- “Refund failed” or “Bank account not validated” message
- Delay in credit despite ITR processing
Fix:
- Go to Profile → My Bank Account in the portal
- Revalidate via EVC or pre-filled IFSC routing
- Ensure account is in your name and active for ECS
CBDT Circular Ref:
Validation is necessary under Section 239A read with CBDT Notification No. 106/2021.
5. Prefilled data errors in ITR forms
For AY 2025–26, the new ITR-1 and ITR-4 formats (as per Notification No. 40/2025) include enhanced prefill features. But errors in employer details, capital gains, and interest income are frequently reported.
Quick Checks:
- Employer TAN and address mismatches
- Dividend income auto-filled from incorrect PAN
- Capital gains from demat accounts wrongly tagged
Fix:
- Cross-check with AIS + broker statements
- Manually edit the prefilled values in ITR
- Use JSON utility if portal version keeps crashing
Summary
Facing Income Tax Portal issues this year? Common problems in AY 2025–26 include login errors, e-verification failures, 26AS mismatches, and refund delays. Learn how to fix each.
FAQs
Q1. What is the new due date for ITR filing for AY 2025–26?
As per CBDT Circular No. 06/2025, the deadline for individuals and non-audit cases is 15th September 2025.
Q2. Can I file ITR if Form 26AS data is incorrect?
Yes, but it is advisable to reconcile and submit feedback in AIS to avoid processing errors under Section 143(1).
Q3. How long does it take for a refund after validation?
Typically within 7–15 days after ITR is processed and bank account validated.
Final Words
Navigating the Income Tax Portal issues AY 2025–26 doesn’t have to be a nightmare. Whether it’s fixing e-verification problems or reconciling your AIS data, timely action saves stress — and your refund.
Need help filing your ITR smoothly?
Let Efiletax handle your tax filing, reconciliation, and refund follow-ups.
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Related Blog: New ITR-1 and ITR-4 Forms for AY 2025–26 – Key Changes Explained
Source: incometax.gov.in portal