Directorate of Public Grievances Your Relief for Tax and Customs Complaints
Facing unresolved Income Tax or Customs Duties problems? The Directorate of Public Grievances (DPG) is your next step to get faster, unbiased relief. This blog explains how it works, who can approach it, and practical tips to get your grievance resolved smoothly.
What is the Directorate of Public Grievances?
- It’s an independent body under the Cabinet Secretariat, Government of India.
- Focus: Resolves complaints against delays, harassment or lack of action by government officers.
- Covers multiple ministries, including Income Tax and Customs Duties under CBIC.
Reference: Cabinet Secretariat’s official DPG page — cabsec.gov.in
Who Can Approach the DPG?
You can approach DPG if:
- You’ve already complained to the tax or customs department but got no fair reply.
- There is inaction or excessive delay in refunds, order passing, or duty drawback.
- You face harassment or unreasonable demands by tax/customs officials.
Grievances Covered by DPG for Income Tax and Customs
| Issue Type | Examples |
|---|---|
| Income Tax | Refund delay, rectification pending, inaction on appeal |
| Customs Duties | Duty drawback delay, clearance harassment, seizure dispute |
Legal Basis and Govt Guidelines
- Cabinet Secretariat Order No. 43011/19(s)/2014-Coord.
- Complaints must relate to individual grievances only — policy questions or court matters are outside its scope.
- Recent SC and HC cases have recognized DPG’s role in ensuring administrative accountability.
Expert Tip: How to Maximise Your Chances
✔️ Always use proper documentation and timelines.
✔️ Attach clear evidence like refund claims, notices, RTI replies.
✔️ Be concise — DPG aims to dispose cases within 60 days.
FAQ: Common Doubts
Q1: Is DPG a court?
No. It’s an administrative redressal platform — it won’t override court orders.
Q2: Can I complain without filing with the tax office first?
No. You must show you tried other remedies first.
Q3: How long does DPG take?
Usually within 2 months, but complex matters may need more time.
Final Word
The Directorate of Public Grievances is an underused but powerful tool for Indian taxpayers and import-export businesses. If you face long-pending Income Tax or Customs Duties issues, don’t hesitate to escalate — and always keep copies of your filings.
👉 Need help with tax compliance or appeals? Contact Efiletax to simplify your next step.
Summary
The Directorate of Public Grievances resolves delays and harassment in Income Tax and Customs matters. Learn how to file a grievance and speed up resolution for your tax or customs issues.