GST Registration Complaints? CBIC Now Has a Fix
Facing delays or rejections in your GST registration application? You’re not alone. Many taxpayers find themselves stuck due to mismatches, pending validations, or lack of communication. To tackle this, the CBIC introduced a formal grievance redressal mechanism via Instruction No. 04/2025-GST, issued on 30.04.2025.
Let’s break down what this means for applicants and how you can escalate issues smoothly.
📌 What is CBIC’s GST Grievance Mechanism?
This mechanism enables applicants to raise GST registration-related complaints directly with their jurisdictional officers using email.
When to use it:
- If your GST application (REG-01) is pending beyond reasonable time
- If there’s no response to SCN (REG-03) reply
- If your application is rejected without proper reason
✅ How to Raise a Grievance (Step-by-Step)
Here’s how you can escalate your GST registration issue:
- Draft a grievance email
- Include subject line: Grievance for GST REG Application – [ARN]
- Mention your details clearly
- ARN (Application Reference Number)
- Legal name of business
- PAN
- Mobile/email ID
- Explain your issue briefly
- Status of application
- Copy of SCN/reply (if any)
- Attach proof (PDF format preferred)
- Application copy, SCN, response email, etc.
- Send to the designated jurisdictional officer
- Email IDs are published by states and CBIC zones
📬 Where to Send the Email?
The CBIC has instructed Principal Chief Commissioners and State Commissioners to publish officer-level email IDs on their respective websites.
🔍 Legal Reference
- Instruction No. 04/2025-GST
Issued by: Director General GST Policy
Dated: 30th April 2025
Purpose: To standardize grievance handling during GST registration across India
📊 Why This Matters
| Problem | Before | Now (Post Instruction) |
|---|---|---|
| Application delays | No clear escalation | Direct email-based grievance |
| Officer inaction | No visibility | Email trail ensures accountability |
| Misuse of SCN power | Hard to dispute | Redressal through formal channel |
💡 Expert Tip from Efiletax
If your GST registration is rejected, don’t reapply blindly. First, file a grievance using this channel. Reapplications without resolving earlier issues often get auto-rejected.
❓FAQ: GST Registration Grievance
Q: Can I raise a grievance if no SCN is received but ARN is stuck?
Yes. Delays without SCN also qualify for grievance escalation.
Q: How long does it take for a response?
No fixed TAT, but tracking via email puts pressure on timely response.
Q: Is there an official form?
No. The grievance is sent via plain email with proper details.
📝 Final Word
CBIC’s grievance redressal mechanism is a welcome move for GST applicants. It ensures that your voice doesn’t get lost in the bureaucracy and that accountability is enforced at officer level.
Need help drafting your GST grievance email?
👉 Let our team handle it. Get Expert Help from Efiletax
Google Snippet Summary (40–50 words):
CBIC’s new GST registration grievance mechanism allows applicants to file complaints via email for delays or wrongful rejections. As per Instruction No. 04/2025-GST, taxpayers can now contact jurisdictional officers directly with ARN and issue details for faster resolution.